Privacy Policy

Privacy Policy
Personal information is private.

The Luttrell Arms Hotel is committed to preserving the privacy of all visitors to our website at www.luttrellarms.co.uk. Please read the following privacy policy to understand how we use and protect the information that you provide to us.

By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.

Information that we collect from you

When you visit, register or order products or services on enquiry@luttrellarms.co.uk you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information.
We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us.
To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.
Technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

Information we receive from other sources:

We may receive information about you if you use any of the other websites we operate or the other services we provide. In this case we would have asked for your consent and will have informed you when we collected that data that it may be shared internally and combined with data collected on this site. We also work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

Use of your Information:

Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you when necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.
In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know.

Disclosure of your Information:

The information you provide to us may be accessed by or given to third parties some of whom may be located outside the European Economic Area who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you.
Where you have consented when providing us with your details, we may also allow other companies in our group, to contact you occasionally about products and services which may be of interest to you. They may contact you by e-mail or post. If you change your mind about being contacted by these companies in the future, please let us know at enquiry@luttrellarms.co.uk
Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.
Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy.
Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

Subscribing to The Luttrell Arms Hotel mailing list

If you subscribe to The Luttrell Arms Hotel, you will have given us consent to retain your email address, which is added to our mailing list giving details of new offers, promotions, events, competitions and latest news.
Security and Data Retention:

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information in a safe environment for a reasonable period or as long as the law requires. All information you provide to us is stored on our secure servers or on secure servers operated by a third party.

External Email provider

We use an external third party to deliver emails on our behalf, and we may share your personal data with them in order that we can carry out certain functions, such as communicating about an enquiry, processing your order and to assist with the general running of our site. Whilst this party is based outside of the European Economic Area, they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US. We may also share your personal data with third party website agencies where this is necessary for us to carry out our obligations to you. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Use of cookies on the The Luttrell Arms Hotel website

We do use cookies on our website to enhance your user experience with us. A cookie is a text file which contains information relating to your web journey and behaviour. It is stored in your web browser to enable us to personalise your experience next time you visit our website. Cookies are extremely useful as they can quicken up the web journey for you and can also allow a website to recognise a user’s device. Some cookies are essential to your web journey to enable to you to access secure parts of the website, this would include making an online booking, taking an e-payment or an online enquiry. Without cookies, you would be unable to do these purchases online.

Analytical tracking cookies to allow us to improve your experience

Our tracking cookies collect information anonymously about how you browse and use our website, what pages you visit, how you entered the site and where you left it. This data is anonymous and not specific to you yet helps us to make improvements to your web experience by identifying pages where more visitors may be exiting the website or where visitors may be struggling to find necessary information.

Marketing cookies to measure performance

Our marketing cookies allow us to measure the effectiveness of our online marketing campaigns, for example our email marketing. They collect data anonymously of general visit patterns and trends to understand the likes and dislikes of our consumers. They are also used to target you with relevant information specific to your browser activity and which pages you visit on the website.

Here is a list of the cookies used on our website:

_cfduid : Used by the content network, Cloudflare, to identify trusted web traffic.
JSESSIONID :Preserves users styes across page requests.
_ga : Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
_gat : Used by Google Analytics to throttle request rate
_gid : Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
ai_user: Used by Microsoft Application Insights software to collect statistical usage and telemetry information. The cookie stores a unique identifier to recognise users on returning visits over time.
ai_session : Preserves users states across page requests.
collect : Used to send data to Google Analytics about the visitor’s device and behaviour. Tracks the visitor across devices and marketing channels.
r/collect : Google ads
touchEvents : user tracking tool
viewport Height : developer code
viewport Width : developer code
Managing your cookies

You will be able to use the Help menu bar on most browsers to get information on how to block or prevent cookies. This will give you information on how to disable cookies altogether, however it should be noted that this will stop you being able to do simple e-commerce functions on the Olde World Inns websites and we strongly recommend that you leave your cookies enabled, so that we can continue to help evolve websites and your user experience.

Access to your information, correction and deletion

You have the right to request access to any Personal Information we hold about you within 30 days of any request for that information. Individuals may request to access, correct, amend or delete information we hold about them by emailing us at enquiry@luttrellarms.co.uk

Unless it is prohibited by law, we will remove any Personal Information about an individual, either you or a Subscriber, from our servers at your or their request. There is no charge for an individual to access or update their Personal Information.

Other websites

Our site may, from time to time, contain links to and from other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Changes to our Privacy Policy

Our privacy policy complies with the General Data Protection Regulation and was last updated on Friday 11th May 2018. Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification.