Access Statement

The Luttrell Arms Hotel welcomes people with disabilities, and this statement has been developed to address the more common issues that disabled people face.

We constantly strive to improve accessibility to all our guests and welcome your comments and thoughts.

We endeavour to treat all our guests with any disability or impairment equally according to their needs, within the restraints of this historical building.

The hotel is a listed building and dates back to the 1400’s, it is situated at the top of Dunster High Street. You may alight and unload in front of the hotel, where there is limited parking available. We do not have any private parking facilities but there is a pay and display car park 400 yards down the road on Dunster Steep.

Guest entry to the hotel is through the front entrance there are two steps up to the door and an inner door that would need to be opened for a wheelchair. The hallway and reception area is carpeted.

Access to the lounge, The Old Kitchen bar and restaurant where food is served is possible with a wheelchair. There is a single step and narrow doorway entrance to the Boot bar.

The furniture is not fixed and can be moved if required.

There is no lift in the building. We request that at the time of your enquiry or booking you inform us of any special needs or disabilities. We have no ground floor bedrooms and there are steps to access all bedrooms.

All bedrooms, stairways and passageways are carpeted.

The entire hotel is non-smoking.

Guide dogs are welcome.

Smoke detectors, alarms and emergency lighting are on all floors.

Vibration/strobe pads are available for the hearing impaired.

What our guests say...

Happy Hotel

I rarely feel compelled to give reviews, but this hotel is worth one. It occupies a charming old building of great character with a good garden. In keeping with its age, it has stairs but no lift. The bedrooms are clean, bright and with good modern accommodation. The dining room is very attractive, and the restaurant menu is excellent. The staff are competent, friendly and helpful. It is a happy hotel...
Mr Fletcher

Helpful Staff

Great hotel and location. The food was very good particularly the breakfast. The staff were very helpful especially when we had to amend the booking. Dunster castle was within walking distance and along with the mill is worth a visit....
Roger5757

Terrific hotel, great gardens

Loved this hotel. Lots of nooks and crannies. Nice welcoming bar, would be very nice in the winter if imagine, because there is a grand, big fire place. Garden is beautiful, great to relax in on a summer day. Highly recommend although a Little expensive, but worth it for a treat....
Bob962

Amazing staff

My wife and I stayed two nights recently here with our young son to attend a wedding in the village...the hotel was very busy throughout the weekend due to the annual music festival, and yet all the hotel staff went out of their way to make us feel so welcome....
Nigel2222

The staff really go the extra mile

We’ve been staying here on and off for over 18 years and it just keeps getting better. Fantastic location for Exmoor, the west Somerset coast and Dunster. The staff really go the extra mile and are superb, the rooms are original and comfortable and the food is good. Lots of different public rooms to explore and relax in, two bars both with open log fires plus lots of character plus lovely gardens...
James F

The hotel is a gem

My wife and I booked in for a birthday trip in November. Dunster is a charming small town / village destination with a great castle. We stayed for two nights with dinner on one night and afternoon tea on the second. The hotel is a gem, with lovely old bars and lounges plus a main bar very popular with the locals-four real ales and a selection of ciders and lagers. Staff were excellent. Dinner was ...
Peter T

Quirky in the right sense

Lovely clean room and bathroom. Super public rooms and spaces with fires. Quirky in the right sense and not as a euphemism for inconvenient. Great location for walking and touring. Wonderful food both breakfasts and evening meals. We felt thoroughly pampered...
Sarah P

Pulled out all of the stops

My Partner and I had a really great stay with the dog. Nothing was too much trouble for the staff. They really pulled out all of the stops to ensure a carefree stay with the dog. We found the whole set up and inclusive treatment for dog owners to extremely well done and a real home from home with all the old world charm of a historic building in a historic and idyllic country setting. We will definitely...
Andrew W

Our favourite hotel

We had such a lovely time at this hotel. 2nd visit and we shall definitely return. Everything is just so. Hotel rooms, service, staff is just lovely and food delicious. We couldn't fault it at all. The main bar area just makes you feel like you want to spend the rest of your day sitting by the fireplace sipping on your drink and reading the paper. Our favourite hotel and we would highly recommend ...
DanaO

A perfect lunch

We stayed here earlier in the year and returned just for lunch today.We weren’t disappointed. My wife had the roast beef and I chose the seafood chowder. Though quite different both of these meals were delicious.A beautiful location, friendly service and great food! What more could you ask for?...
Billyboybud
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